TROUBLESHOOTING

At Chartered Homes of Colorado, we pride ourselves as providing some of the most comprehensive warranty services available.

From time to time situations may occur where you, as the homeowner, may be able to correct a problem before calling our customer service department. by following the information in this section, you will most likely be able to correct some of the more simple items while those that need our attention will be handled through one phone call.

Please take the time to review this valuable information.

HELP-LINE PHONE LISTING

In an effort to make every facet of customer service easy for our homeowners, we have included some of the most important phone numbers you may need in this easy to use, quick reference section.

Before making a call to any of these numbers, please make sure that you have all the information that our Customer Service Representative or Subcontractors might need to better help identify the exact problem. This will save time and assure you that the proper problem will be worked on when they arrive at your home.

Tel.: 303-545-2554  ext.1

Fax: 303-828-5460

Suggestion: Make a copy of these numbers and place them on your refrigerator or other handy place to refer to.

CUSTOMER SERVICE

At Chartered Homes of Colorado, we believe that customer service has to be our number one priority after the sale.

In this section you will gather important information on how our customer service department works, what you should and should not expect in warranty service, and most importantly, how and when to contact us should services ever have to be requested.

Since most of our service calls are done by the subcontractor who performed the work, it is very important to remember that schedules according to time availability and scope of work needs to be flexible. However, if you believe you have an emergency, please refer to the Emergency section of your manual for further assistance.

WARRANTY INFORMATION

In your manual you will find a detailed explanation of Chartered Homes of Colorado warranty on materials and workmanship, information on how to request customer service if warranty repairs should be needed. Also included in this manual, information on manufactures warranties covering such items as heating and air conditioning equipment, water heaters and kitchen appliances.